Keystone Apps

Keystone Apps Help Center

Support when you need it.

Raise a request, browse knowledge base articles, or contact us directly. We aim to respond within one business day, UK time.

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Hours

Support coverage

Best-effort weekday support from 09:00–17:00 UK time. Critical incidents are prioritised, with a target response within four business hours.

Self-service

Useful information

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Before you submit

Help us understand the issue quickly.

Where possible, include the following information with your request:

  • The Keystone Apps product name.
  • Your Atlassian site URL.
  • The relevant JSM project key.
  • An example issue key.
  • Steps that reproduce the problem.
  • A diagnostics screenshot, where available.
  • Any other useful screenshots.
  • The impact on your team or workflow.